Room-to-desk guest messaging

The front desk, one text away.

Guests scan a QR code in their room and message the front desk in real time. Staff answer from a single console — departments, quick actions, wake-up calls. No app install. No phone tag.

See how it works Talk to us

Cloud-first by default — with bespoke on-premises deployment when you need it.

How it works

From key card to conversation in three steps.

Scan the code

Every room gets a QR card on the desk or bedside table. Guests scan it with their phone camera — nothing to install.

QR token → room & stay

Type the message

"Extra towels", "late checkout", a 6 am wake-up call. The message lands at the right department over WebSocket — instant, no polling.

WebSocket, real-time

The desk answers

Staff see every guest with their room number in one console. One-tap replies, quick actions, and a running log of the stay.

Single front-desk console

For the front desk

Everything a guest asks, in one place.

The console is built for a busy desk — every conversation carries the room number, and the common asks are one tap away.

D
DepartmentsRoute requests straight to Housekeeping, F&B, Maintenance or Front Desk. No forwarding, no phone calls.
Q
Quick actionsPre-written one-tap replies for the questions every guest asks — towels, checkout, Wi-Fi, noise complaints.
W
Wake-up callsGuests request them in chat; the desk confirms, and the stay log keeps the audit trail.

front-desk · consera 12 online

Guests

MR Maya R.
Room 412

DK Dan K.
Room 318 2

EV Elena V.
Room 205

JT James T.
Room 601

Maya R. · Room 412 Housekeeping

Hi — could we get two extra towels and a bottle of water?09:41

Also, is late checkout possible tomorrow? We have a 3pm flight.09:43

Absolutely — towels are on their way. I've noted late checkout until 1pm, I'll confirm with housekeeping.09:44

Deployment

Cloud-first. On-premises when you need it.

Consera runs as a managed cloud service by default — or as a bespoke deployment inside your property, on your hardware, behind your firewall.

Cloud — we run it, you run the front desk
Bespoke on-premises — built into your environment
No guest app, no accounts — the QR token is the identity
Data stays yours, wherever it runs

Cloud

Managed by us

Uptime, updates, and scaling are our job. You get the console, the QR cards, and a front desk that answers.

Best for single properties & small groups

On-premises

Bespoke, in your environment

Built into your hardware and network — one site or a whole portfolio, with data that never leaves the property.

For hotels that keep data in-house

Get started

Bring Consera to your property.

We're piloting with a small number of hotels. Tell us about your property and we'll get you set up — the MVP takes one afternoon to run.

Request a pilot Re-read how it works

Need it in your own environment? [email protected] — bespoke on-premises is part of what we do.