Features

Built for the front desk. Loved by guests.

From the guest's first scan to the day they check out, Consera covers the whole stay — with nothing a hotel doesn't need.

For guests

A text from their room. Zero friction.

01
Zero installAny phone browser — iPhone or Android. Nothing to download.
02
QR + 5-letter codeAlpha-only, so it's typable on the default keyboard — no number-switching. Optional no-code mode for TV and static cards.
03
Department routingFront Desk, Housekeeping, Maintenance, Concierge — the right people see it first.
04
Quick requestsOne-tap canned messages — towels, late checkout, DND, AC — available for the whole stay.
05
Wake-up calls & historyA wake-up call picker, full live chat history, and no ads or tracking.
For the front desk

A queue built for 100+ rooms.

Tablet-first, so the desk keeps moving. Only engaged rooms show, and the room that needs you rises.

01
Active-only queueOnly engaged rooms appear — built for properties with 100+ rooms.
02
Wait-time SLA clocksEngaged rooms rise to the top instantly, with wait-time clocks on every conversation.
03
Floor navigationJump between 2F / 3F / 4F with unread badges and an alert sound.
04
Staff intel notes & tasksGuest-only notes for allergies and VIP flags — never seen by guests — plus tasks for the team.
05
Print check-in slipOne button to the receipt printer: QR, code, and instructions.
06
Room lifecycleCheck-out archives the stay, rotates the QR and code, and the room is fresh for the next guest.
Admin console

Rooms and security, under control.

01
RoomsAdd, search, floor-filter, and paginate rooms — print QR cards on demand.
02
Delivery modeGlobal code vs no-code setting — flip it once, it applies everywhere.
03
Staff securityPIN plus authenticator app per staff member.
04
Tabbed layoutRooms, QR cards, security — everything in one place.
PMS & integrations

Plugs into the PMS. Not the other way round.

01
Room sync webhookNo manual entry — rooms appear as the PMS knows them.
02
Check-in webhookReturns a fresh code and QR URL, ready to print.
03
Notes webhookGuest notes land in the console automatically.
04
Stay archivesDurable JSON archives of every stay.
Security

Security that's invisible to guests.

01
Two factors per roomQR plus code to enter a chat, rate-limited.
02
Rotation on check-outCodes and QR tokens rotate with every stay.
03
Staff authscrypt PIN plus RFC 6238 TOTP — authenticator app.
04
Guest privacyData stays on the hotel's own server.
Platform

Runs where your hotel runs.

01
Any deviceTablets, iPhones, Android, laptops.
02
Single containerNode + SQLite — one unit to operate.
03
Receipt printersEpson printers via ESC/POS, ready at check-in.
04
Push-to-deployShip updates without a hardware tour.
Coming next

On the roadmap

Where Consera is headed next — clearly separate from what's live today.

TV QR display Soon
Occupancy board Soon
Guest detail panel (PMS-driven) Planned
File sharing Planned
Multi-property Planned
Get started

See it on your own front desk.

We're piloting with a small number of hotels. Tell us about your property and we'll get you set up — the MVP takes one afternoon to run.

Request a pilot Back to the home page

Need it in your own environment? [email protected] — bespoke on-premises is part of what we do.